Lillian Home is proud to offer free standard ground shipping on all orders shipped within the continental US. There is no minimum purchase amount to meet, no strings, just 100% free shipping!
Once your order is on the way, you will receive a confirmation email from our team along with your final paid receipt for the items in transit. Most deliveries will be handled by FedEx or some shipments may be sent with a freight carrier. With the tracking provided, you will be able to see the estimated delivery date so that any arrangements can be made to prepare for delivery. When placing your order, please be sure to provide the best contact phone number with the delivery address so our drivers know who to contact as needed.
Please note that the recipient must open and inspect the contents of all boxes immediately upon arrival to report any damages or defects. For items that are shipped via freight carrier, you must inspect the item on site and note any defects on the bill of lading when signing off on delivery. Any claims for damages need to be reported within 7 business days to qualify for credits or adjustments. For the proper handling of any issues that may arise, please keep all boxes and packing materials until the product is confirmed to be in good working order.
We want your experience to be perfect from start to finish. Should you find any issues upon delivery, please contact us and our team will ensure your issue is resolved as quickly and efficiently as possible.