Frequently Asked Questions (FAQs) | Lillian Home

If you have further questions about any of the explanations on this page, or if you have questions about any other issue, please contact us at 844-762-8158 or via e-mail at [email protected].

Do You Offer Free Shipping?

Lillian Home is proud to offer free standard ground shipping on everything we ship within the continental United States. There is no minimum amount to purchase. Once you have placed your order, we’ll send you a confirmation e-mail with the relevant order details and tracking information.

What Forms of Payment Do You Accept?

We accept all major credit and debit cards, including American Express, Discover, and JCB. We also accept PayPal, Apple Pay, and Diners Club. We can take payment through our website sales portal or over the telephone.

Canceling or Rerouting an Order

You may cancel an order at any time prior to shipment. Once an order has been shipped, it cannot be canceled or rerouted. Please do not refuse delivery of any non-damaged shipment. Instead, call us at 844-762-8158 to discuss your needs. We’ll be happy to discuss your options!

What is the Return / Refund Policy?

We want to make sure that you’re 100% happy with your purchase. However, we do understand that things happen or that sometimes you change your mind, which is why we are glad to offer a return policy. Here are some of the details:

  • All returns will be accepted with prior authorization only. Call or e-mail us to discuss a return before sending the product back to us.
  • You are responsible for the cost of the return shipping, including insurance for the full amount of the item(s).
  • The item purchased and all parts included must be returned in the original packaging.
  • The item must be packaged exactly as it was shipped. Any variation may result in damaging the piece(s) and could invalidate your return.

How Do I Assemble My Lighting Fixtures?

All of our lighting fixtures are shipped partially or fully disassembled to ensure safe and efficient shipping. Detailed instructions come with all fixtures, and we try to make the assembly process as easy as possible.

It helps to have a clean workspace, and to set all the parts in an orderly fashion on a countertop so that you can find them at a glance. Be sure to have any required tools (specified in the instructions) ready to go from the outset, and keep track of all the small hardware like screws, taking care not to mix them up.

If you’re having issues with assembly, think you may be missing a piece, or aren’t sure about the directions, feel free to get in touch with us for help.

What Kinds of Light Bulbs Can I Use?

Our light fixtures use either the candelabra (E12) socket, or a standard (A19) socket. With a few of our fixtures, certain lights on the fixture use one bulb while other lights will use the other.

The maximum recommended wattage will vary for each lighting piece, but is usually either 40 or 60 watts. There is no minimum recommended wattage, so you may use fluorescent (CFL) or LED bulbs if you wish.

We recommend using bulbs with a warmer color temperature, such as “soft white” or ideally even warmer than that. These bulbs give off a pleasant orange hue that resembles candlelight. Look for a color temperature number no higher than 3000K.

If you plan to connect one of our fixtures to a dimmer control, and also plan to use CFL or LED bulbs, make sure you get a bulb that is rated for dimming.